FAQs

Frequently asked questions by Cyber Clinic Clients

I don’t have a GP. Can I still book appointments through Cyber Clinic ?
Yes, you can, but you won't be able to claim the medicare rebate. And you will be required to pay the appointment charges in full as a pocket expense. ...
Sun, 16 May, 2021 at 10:52 PM
Obtaining a Mental Health Plan Referral Letter
This can be done through your GP. If you need advice with regards to choosing a GP, contact Cyber Clinic. Need more information? Call us on 1300 112 11...
Sun, 16 May, 2021 at 10:58 PM
I am located in a remote area. Can I still book sessions on Cyber Clinic?
Yes, you can, Cyber Clinic app can be accessed anywhere and at any time. You just need to update your app to the latest version and have a phone -  to acces...
Sun, 16 May, 2021 at 11:03 PM
What if I don’t want a video consult just an audio consult?
That’s no problem!  Just switch off your video during the session. If you require the same from your Practioner, convey the message and they too can swi...
Sun, 16 May, 2021 at 11:08 PM
Troubleshooting during sessions
The best way to prevent any issues during the session is to  1. Keep your app and phone updated at all times.  2. Stable internet connection.  I...
Sun, 16 May, 2021 at 11:38 PM